Common questions

We want to work with you to avoid shutting off your energy service. If you are behind on your bill payments and have received a disconnect notice, please contact us immediately at 800-227-1376 to set up a payment arrangement.

How can I manage my account online?

Managing your CenterPoint Energy service online is easy with a free profile. You can pay and view bills, manage account subscriptions and options, modify account settings and more.

Create a new profile: To create your free profile, all you need is a valid email address and the CenterPoint Energy account number, which can be found on your most recent CenterPoint Energy statement. Get Started.

Add to your existing profile: If you would like to add a new location to your existing profile, follow these steps:

Login to your account using your email address and password.

Once you are logged in, navigate to the Login & Accounts page in the left-navigation or from the My Account menu. This page shows each of the CenterPoint Energy accounts associated with your login.

On the Login & Accounts page, select the "Add another account" link.

Provide the information requested and proceed through the Add Account process. If there is already a user associated with your new account, you will need his or her permission before you can manage the account online.

Where can I find assistance information?

Visit the Assistance section of our site for information regarding temporary payment/billing assistance. If you are logged in to your account, visit the Plans & Options page to request to enroll in eligible programs.

What should I do if I detect a natural gas leak or other emergency?

To report a downed power line, potential gas leak or other emergency, leave the area immediately and call us from a safe location at 800-227-1376. Do NOT contact us by email.

Find information about detecting a natural gas leak

How can I avoid disconnection of my service?

We want to work with you to avoid shutting off your energy service. If you are behind on your bill payments and have received a disconnect notice, please contact us immediately at 800-227-1376 to set up a payment arrangement.

If you received a "disconnect notice"
If you miss a monthly payment for your energy service, CenterPoint Energy will send you a "disconnect notice" in the mail. To avoid being disconnected, make the necessary payment within 14 days. If you know you cannot make your payment before disconnection is scheduled to occur, contact us immediately at 800-227-1376 to learn if you qualify for assistance or payment arrangement options.

If you are disconnected
If your service has been disconnected for non-payment, you must pay the full amount of all past due charges, a reconnection fee and security deposit before your service can be restored: Contact us at 800-227-1376 Monday - Friday from 7:00 a.m. - 7:00 p.m. Eastern.

How can I start or stop service online?

Visit the Start, Stop or Move Service section of our site for all service requests, including instructions on requesting new CenterPoint Energy service, stopping existing service, adding new meters or resizing/relocating CenterPoint Energy existing service. If you are a property manager/landlord, visit the Property Managers page.

If you are moving from a location with CenterPoint Energy service to another location with CenterPoint Energy service, visit the Moving page and select the option that best fits your situation.

How can I pay a bill online?

Paying your bill online may be done via a bank account (checking or savings) or a credit/debit card. See all payment options.

If you have a CenterPoint Energy profile:
Login to your account and visit the Pay My Bill page. By logging in first, you will be able to save your payment settings and bank account information (if paying with a checking or savings account) for future payments.

If you do not have CenterPoint Energy profile:
Register for one and follow the instructions above; or, visit the Make a Payment page to make a one-time payment via a bank account or credit/debit card.