Program overview
Vectren Energy Delivery of Ohio has initiated a Service Riser Maintenance Program (the riser is the inlet pipe that rises from the service line below ground and delivers gas to your meter). Spread over several years, the program will consist of either modifying or replacing certain types of risers – approximately 58,000 in total.

Objectives
The primary goal of the riser maintenance program is to continue to enhance the safe, reliable delivery of natural gas to Vectren's customers.

Compliance
All maintenance work will be performed in compliance with Vectren's policies and procedures as well as applicable codes and regulations. As always is the case, Vectren will emphasize public, employee and customer safety throughout this program.

Process overview
The locations of the risers to be replaced have been grouped by city/town, meter route and street address to facilitate efficiency and productivity. The riser will either be modified or replaced depending upon the type of riser in place.

Service riser maintenance (modification or replacement)
If the riser is a type that can be modified, an adaptor fitting will be installed. Otherwise, the riser will be replaced. Either method will provide the same safe and reliable, long-term solution.

Customer communication and service interruption
Approximately one week before the service riser work is to take place, a Vectren representative will perform a survey of the meter setting and its riser. Upon the completion of the survey, a door hanger and brochure will be left for the customer that describes the planned approach (modification or replacement). In either case, the customer's service will be interrupted for a short period of time. Ideally, Vectren will relight any natural gas appliances after the work is completed. However, if the customer is not available another door hanger that provides instructions to have the gas service restored will be left for the customer.

Vectren anticipates that in most instances the riser work can be completed and service restored within approximately one hour. As previously mentioned, if the customer is not available, instructions to have service restored will be left on a door hanger.

Restoration
Typically, soft surface restoration of the riser area will be completed at the time the riser work is completed. Any hard surface restoration, such as concrete, pavement, etc., will be scheduled and completed as soon as possible.

For more information
For more information and Frequently Asked Questions, please click here for a downloadable brochure or call our riser maintenance telephone line at (888) 688-8737.